FAQS
What if I've never ridden before ?
Segways are easy to Ride – No experience is needed – Your tour guide will give you a safety briefing, tuition and time to practice before the tour.
To ride a Segway, you need to be agile and able to climb stairs unaided as
It’s important that you are able to step on and off the Segway with ease.
Our primary concern is to give you a safe and enjoyable tour. Therefore, the route and extent of tour participation is at the discretion of the tour guide.
Are there any weight, age or other restrictions?
For technical reasons the Segway Personal Transporter has a weight restriction of between 45kgs (100lbs) – 120kgs (265lbs)
If you’re 10 years old and over you can come on the Family FUNor A Taste of Segway
You must be over 13 years of age to go on the Mount Victoria Magic tour or Historic North Head tour.
WE CANNOT INCLUDE YOU IN THIS ACTIVITY IF YOU ARE PREGNANT.
What do I need to wear ?
You need to wear comfortable flat shoes as you need to feel comfortable on the Segway.
In the Summertime you need to wear sunscreen. In the Winter you’ll need a warm jacket and gloves.
(We have those things available if need be).
We will provide and make sure your helmet fits well.
How can I book and pay?
Tours are scheduled and taken by bookings only. (The office in the Devonport Ferry Terminal does not have a person present on site all of the time).
You can book on our Real Time Booking System via the Bookings page. This will secure your tour date and time. Payment is not able to be processed at this time.
A ticket will be emailed to you confirming your booking. The ticket will give you Magic Broomstick Tours bank account details if you choose to pay by Direct Credit. This can be done at any time before the tour or by mobile phone at the time of the tour if this is possible for you. The other option is to pay by Cash at the time of the tour.
You can also book via email or phone see the details on the footers or Contact page and pay at the time of the tour by either Cash,or a Direct Credit from your mobile.
Please note that payment by bank card is not available.
How do we get there and where do we meet you ?
If you’re coming from the city you can take the 12 minute ferry ride from the downtown terminal. When you disembark the ferry in Devonport, come inside the terminal and you will find us at our office at the end of the terminal building where the ferries come and go. Booking for the Ferry is not necessary as they run every ½ hour during the day. Although there is a slight variance between 9.15am and 10.00am so please consult the timetable. Here’s the link to the ferry timetable:
If you’re driving from the City over the bridge you need to allow 45 minutes as traffic can be heavy coming into Devonport via Lake Road. There is free 3 hour car parking outside the ferry terminal building and Pay by Plate Parking on the Waterfront towards the Naval Base. Alternatively you will need to find parking in the streets around the village.
I look forward to meeting you at our office at in the Devonport Ferry Terminal (At the end of the terminal building where the ferries come an go.)
What if it’s raining?
If the weather is questionable we’ll call you if we have your number 2 hours before your tour is scheduled to leave and make a decision to either postpone or cancel the tour. If you’re wondering then please call us +64 27 3393 155. If we do go on tour don’t forget to bring your wet weather gear – just in case! (Although we do have jackets available if need be)
What if it’s just intermittent or light showers? – The tour will go ahead.- There’s always shelter just when we need it. Auckland’s weather is very changeable so the Sun may Shine!
What if it’s stormy and pouring with rain ? – We’ll need for safety reasons to cancel the tour and if possible reschedule.
Magic Broomstick Tours are So Much FUN!
But don’t just take our word for it…
“What a great attraction”
“My brother and I just had a fantastic little adventure and sightseeing trip with magic broomstick Segway tours. Was very easy to do and was a hell of a lot of fun buzzing around the pathways of Devonport. Great views and great fun. Highly recommended.”
Mike C
All Tours and Rides leave from our Office in the Devonport Ferry Terminal
(At the very end of the terminal building where the ferries leave for the city)
Make a booking online or call us on
027 3393155 to arrange a time.
Be remembered for giving the Perfect Gift
To purchase a Gift Voucher please call us on 027 3393155 or email magicbroomsticktours.co.nz